Frequently asked questions
What is the return policy?
You can request a return within 14 days of receiving your order.
To be eligible, items must be unused, unopened, and in their original packaging.
For returns, please contact our support team at info@auraldis.com with your order number.
Are any purchases final sale?
For hygiene and safety reasons, opened or used beauty products cannot be returned.
Only unopened items in their original condition are eligible for return.
When will I get my order?
Orders are processed within 1–2 business days.
Delivery times:
- EU Shipping: 4–8 business days
- US/UK Shipping: 5–10 business days
- Rest of world: 7–14 business days
You will receive a tracking number as soon as your order is shipped.
Where are your products manufactured?
Our products are sourced from certified cosmetic manufacturers in Europe and Asia, following all EU cosmetic safety regulations.
We work only with suppliers who maintain strict quality and safety standards.
How much does shipping cost?
Shipping fees vary by location and are shown clearly at checkout.
We sometimes offer free shipping promotions which will be displayed on our website if available.